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Edwards Material Return Policy

  1. RMA products must be currently cataloged items, new and in resalable condition, and be in unopened Edwards Signaling cartons.

    • Material returned in other than agreed upon condition will be subject to credit as determined by Edwards Signaling after inspection of material.
    • Replacement items will be shipped or credit issued after the material is received, inspected, and approved - based on the price Edwards Signaling originally received for the material. In no case will this credit be higher than the current market price.
    • Material returned without prior authorization will be returned transportation collect.
    • Material must have been purchased within the 15-day period preceding the RMA request.
    • Returns must be shipped freight prepaid to Edwards Signaling, accompanied by the issued RMA form. All returns are subject to inspection and final credit approval.
    • All returns are subject to a twenty-five percent restocking fee.

  2. The product manufactured by Edwards Signaling is fully tested prior to final packaging. In the unlikely event of a defective product, requests for the return of "defective" material are subject to the following:

    • Notification of Defective product must be received by Edwards within 90 days of shipment.
    • Edwards Signaling Quality will review defective Material. Material claimed defective and returned for credit, if found not to be defective, will be returned to the customer freight prepaid/charge.
    • The nature of the defect must be fully explained in detail. Return requests for material referencing only "Defective" will not be authorized for return.
    • Disposition of Defective Request will determine credit.